Terms & Conditions

Business between Ridesharks Ltd and clients is a booking transaction based on the terms and conditions defined here (on this website). When any client books Ridesharks Ltd services the assumption, therefore, is that the client agrees to all the terms and conditions defined here. You agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.

BOOKINGS
All bookings will be confirmed in email or otherwise by an authorised representative of Ridesharks Ltd. Changes or variations to any journey other than that which was agreed and quoted for at the time of the booking may be charged accordingly.

Customers must ensure they choose the right vehicle for their journey in terms of passenger numbers and luggage. Please note due to safety regulations, Ridesharks Chauffeurs will not carry baggage in the vehicle cabin, therefore all baggage must fit within the boot. Vehicles that are booked by the client, that are not suitable for the purpose for which they have been booked, may be subject to extra charges and may result in a delayed transfer. Please contact one of our advisors if you require any assistance with your size / type of vehicle. It is the customers responsibility to provide the correct flight details and correct contact number, for any contact. If in any case the driver can not make contact with customer or vice versa with in the waiting time limit provided, the driver will be removed from pick up location and booking classed as a no show. If the customer contacts after the time limit, they will be revoked as a new booking. Subject to pay the full amount.

All online bookings are subject to Ridesharks Ltd approval. Occasionally errors may occur where online maps & quotes are calculated incorrectly, in the instance where an error is made and a product is listed at an incorrect price, Ridesharks Ltd shall maintain the right to charge the difference in price or cancel orders placed at the incorrect price.

Prices and product availability are subject to change without notice. All specials and promotions limited to availability. Call for current prices. We reserve the right to limit quantities of promotional products. Separate policies apply to specific offers within this website. See individual offer policies and notes for details.

We are not responsible for typographical errors and we make every effort to ensure the accuracy of the information published in our brochures and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representation about the suitability of the information and graphics represented on this site. All such documents and graphics are provided “as is” without warranty of any kind. Online prices are valid for UK travel only. If you require traveling to Europe, please call our office. All bookings scheduled between 22:00 pm – 05:00 am are subject to 20% additional charges from online prices. Online prices or bookings do not allow for Christmas Day, New Year’s Eve or Day and boxing day where 50% additional charges will apply. All bookings scheduled into, Toll roads, parking, congestion Charge Zone will incur charges accordingly.

CANCELLATION
Cancellation of a booking must be made by email or telephone and with a minimum of 24 hours notice prior to time of booking.

Cancellation informed between 12 and 24 hours, prior to the time of booking, will incur a 50% cancellation charge of the quoted price for provision of service. Cancellation given with less than 12 hours notice, prior to the time of booking will incur a 100% cancellation of the quoted price for provision of service.

WAITING TIME
A maximum time of 10-15 minutes for address collections and 30-60 minutes (depending on class category) for airport/seaport collections will be allocated to each booking. In the event that Ridesharks Chauffeurs are unable to make contact with the client we will classify this reservation to be a no show and will be subject to 100% cancellation charges and £30-£60 (depending on class category) per hour waiting time or part thereof.

PASSENGER RESPONSIBILITIES
Ridesharks Ltd Insurers will not cover injury caused by passenger(s) irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Under no circumstances will the vehicle carry more passengers than the vehicle is licensed to carry. In the event of sickness, spillages and soiling in the vehicle, the cost of a valet and time lost will be a minimum of £250.00. Customer’s property is carried at their own risk and Ridesharks Ltd shall not be held responsible/liable for any loss or damage to such property.

Customers are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.

By law small children require additional appropriate restraints. We provide no assistance in the fitting of your child seats or restraints. It is the adult passenger(s) entire responsibility to make sure any children in his/her care are properly secured. Ridesharks Ltd will of course store car seats at an additional charge of £15 whilst the passengers are away and return them on the return journey. If we provide a car seat, there will be a charge of £20.

JOURNEY
Ridesharks Ltd will do its utmost to ensure our Drivers are punctual. We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an event beyond Our Control. An Event beyond Our Control is defined as any act or event beyond our reasonable control, including war, invasion, hostilities (whether war declared or not), civil war, revolution, rebellion, Storm, flood, snow, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. Without limitation traffic delays, tyre punctures, road traffic accidents, road closures due to accidents and vehicle breakdowns, strikes and lockouts. Please note: In the event of vehicles break down, punctures or accidents – we will do our best to finish the journey with another fellow chauffeur, but will not guarantee the arrival time. If an Event beyond our control takes place that affects the performance of our obligations under a contract. We will contact you as soon as possible to notify you.

In order to maintain exceptional levels of service Ridesharks Ltd may occasionally and at peak times provide subcontracted vehicles. We advise please take into account extra times, especially for the airport, train stations, sea ports and meetings etc when booking.

PAYMENT
Payment can be made by debit/credit card. Please allow sufficient time for payments to reach Ridesharks Ltd prior to your date of travel. We accept all major credit cards.

HEALTH & SAFETY
Ridesharks Ltd Chauffeurs will drive at safe speeds in accordance with road conditions, traffic and legal speed limits. We have the right to refuse to carry any passenger(s) who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the Chauffeurs, the vehicle or the other passenger(s). We will not tolerate any verbal or physical abuse directed to its Chauffeurs or other staff. Ridesharks Ltd maintains a strict non-smoking policy in all its vehicles.

FRAUD
Payments must be authorized by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities:

You cannot provide, when questioned, information about the itinerary such as full pick up and destination addresses, full passenger name and contact number or any other mandatory requirements by the company;

You cannot provide when questioned, contact information for the cardholder so that we may carry out security checks;

The cardholder did not authorize the payment and claims that the booking is fraudulent:

There has been previous fraudulent activity/chargebacks by you or the cardholder;

Information given while booking is erroneous/ inadequate/ inconsistent/ linked to fraudulent behavior;

There have been multiple payment attempts with inconsistent data entered.

If we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity we reserve full rights to refuse any bookings and we may report you or the cardholder to the fraud department.